Contact Us

Questions, feedback or in need of more information?

Is your question not on one of our information pages or is something not entirely clear? Send an email to service@boutiquefra.com. Please offer your name, contact phone number and the city you live. Please share product photos if you ask for after sales service.

Customer Service - Hours of operation:
Monday–Sunday, 8 AM–4 PM (PT)

Reply within 48 hours.

Frequently Asked Questions:

Q: How long will it take to receive my package?
A: Orders are usually processed within 3–5 business days after being placed. Once your order has been dispatched, delivery generally takes 7–15 business days, depending on your destination and shipping method. The estimated total delivery time is therefore approximately 10–20 business days from the date your order is placed. Please note that customs clearance, public holidays, weather conditions, carrier delays, or other circumstances beyond our reasonable control may affect delivery times.

Q: What is the company return policy?
A: You must submit your return request within 30 calendar days of receiving your order. Once your return request is approved, you must send the item back within 14 calendar days of approval. After we receive and inspect your returned item, please allow at least 14 calendar days to process your return or exchange.

Q: How can I contact you regarding my order?
A: You can contact us via email at service@boutiquefra.com or by using the form located on this page.